Returns & Exchanges
Due to the perishable nature of our products, we do not accept traditional returns, but we are committed to ensuring you are 100% satisfied with your snack experience. If your order arrives damaged or does not meet our quality standards, please reach out to our team within 7 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging and the product if there are any signs of damage or quality concerns upon arrival.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you collected.
Review Process
Our team will review your claim within 48 business hours to determine eligibility for a refund or a fresh replacement shipment.
Resolution
Once approved, we will process your refund to the original payment method or ship out your new snacks at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing